Frequently Asked Questions
Q: Are you closed on holidays?
A: As a premium limousine service provider, we are at your disposal 7 days a week and 365 days a year
Q: Do you offer complimentary drinks or red carpet service?
A: Yes, we provide complementary drinks and red carpet service on demand.
Q: Can I book a vehicle per hour?
A: Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of three hours for the hourly service.
Q: Is there a fee for meet-and-greet service?
A: As a premium limousine service provider, Happiness on Wheels (HoW) charges no additional fee for meet-and-greet service.
Q: What cities does Happiness on Wheels (HoW) operate in?
A: We operates in all over the US and Canada.
Q: Do you offer an event transportation or VIP service?
A: Yes, Happiness on Wheels (HoW)’s dedicated event team will handle the entire ground transportation organization and logistics for your events or VIP services, all around the US and Canada. For a quote request or further information, email our booking team at contact@happinessonwheels.us
Q: Which channels can I use to book, change, and cancel the service?
A: The most convenient way to book, modify, or cancel your service is via email at contact@happinessonwheels.us but you can also use phone or chat. Please note that any modification, cancellation, additional stops or service that is different than the originally booked service can and must be arranged and authorized by our Customer Care team only.
Q: How can I book your limousine service?
A: There are several different ways to book our transportation service, so you can choose the one that suits you best. You can book for yourself or on behalf of others via website (www.happinessonwheels.us, email (contact@happinessonwheels.us, phone (+1 (844) 885-8473, +1 (443) 273-5296) or chat on our website.
Q: What is the minimum time required to make a reservation?
A: Online reservations should be requested 24 hours prior to your scheduled transportation service to confirm the availability.
Q: When do I receive my booking confirmation?
A: Reservation confirmations are sent via email immediately after our booking procedure is completed from your side and the deposit is being made.
Q: What vehicles do you offer?
A: Our fleet includes, limousines, party buses, vintage cars, SUVs, event buses, sedans, minivans, minibuses of all sizes. Please refer to our fleet page (www.happinessonwheels.us/fleet) for more information. We cannot guarantee specific vehicle models or colors as the particular vehicle is subject to availability.
Q: Do your vehicles have Wi-Fi?
A: Most of our vehicles have Wi-Fi, but this is not a fleet-wide feature. However, if Wi-Fi is needed, please request it in the “Special requests or additional service information” field, but please note that internet access cannot be guaranteed.
Q: How do I find out the luggage capacity of the vehicles?
A: You can see the maximum luggage capacity of each vehicle class when booking, next to the suitcase symbol or on our online fleet presentation). You will also see the maximum number of people that each vehicle class can accommodate. If the passenger/luggage count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. This results in extra charges, so please select the vehicle accordingly. Generally, vehicle luggage space is designed to accommodate 1 medium-sized piece of luggage per customer.
Q: Do you provide child safety seats?
A: Yes, we provide infant, toddler and booster seats. In certain cities this service is subject to a charge. To find out more, please contact our Customer Care Team.
Q: What if I forget something in a vehicle?
A: Please call us as soon as you realize you left something. All vehicles are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. Happiness on Wheels (HoW) reserves the right to charge a delivery fee for returning lost items if found. Please note that Happiness on Wheels (HoW) is not responsible for lost or damaged items left in the vehicles.
Q: Can I bring food and drinks into the car?
A: Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during the service. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in compliance with local laws. If the vehicle requires cleaning due to spilled food or drinks, there will be an additional charge.
Q: Are pets allowed inside the vehicles?
A: Yes, small pets contained in a carrier or carried on the owner’s lap are allowed. The pet carrier is subject to a charge.
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